Your enjoyment of our products is our highest priority. For your peace of mind, all orders from LightHausUSA.com carry a 30-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, and exchanges.
If you change your mind after purchasing, or you're not completely satisfied with your purchase, you have the option to return it to us within 30 days of having taken delivery.
To return your order and qualify for a full refund, first contact our customer service department to arrange for the return of the goods. Note that returns should arrive sealed, unopened, and in their original condition. Upon contacting our customer service team we'll give you instructions on how to return your order to our warehouse for a full refund. It is important that you return the items within 30 days of arranging it.
In all cases, you must include a receipt of confirmation of payment for your original order. Without this identifying information, we may be unable to correctly identify your return and process your refund. Note that return costs incurred by the customer are non-refundable. Refunds can be made only to your original method of payment. Note that refunds may take up to 10 business days to post to your account after returns have been processed and approved.
For reasons of protecting our customers' safety and the safety of our warehouse staff, we are unable to accept opened, partially used, or returns of perishable items.
Light Haus Returns
PO Box 19237
Akron, OH, 44319
Damaged Goods & Replacements
If your shipment arrives damaged, please contact our customer service team to notify them. To expedite a replacement, please provide photos and a description of the damage to the packaging and/or products inside.
Still need help? Create a support request with our customer service team and we'd be happy to help.